The Technology Concierge
The arrangement most of our clients are on. One annual fee, one firm, and the whole estate — devices, network, accounts, backups, privacy — simply looked after. You stop managing your technology and start using it.
01The idea
Charging by the hour quietly discourages you from calling, which is exactly the wrong incentive.
Small faults go unreported because they are not worth a call-out, and then become the large fault that costs a week. Meanwhile the work that actually protects you — verified backups, current systems, proportionate security — never happens, because nobody wants to pay an hourly rate for maintenance with no visible output.
This arrangement removes that. You call whenever something is wrong, however minor. We keep the estate in order in the background regardless. The fee does not move.
It suits households with a substantial amount of connected equipment, clients who travel and need everything working on arrival, family offices, and anyone whose time is worth considerably more than the hourly saving.
02Fees
Billed annually. Fees shown are exclusive of VAT at 20%.
£2,400per year, ex VAT
One person and their equipment, wherever they happen to be working.
£4,800per year, ex VAT
The whole household, every occupant, and the full connected estate.
On applicationpriced on what you need
A complete virtual IT department for a firm without room for an in-house one.
Fees are exclusive of VAT at 20% and billed on an annual basis. Every concierge arrangement begins with a free consultation, at which we look at what you actually have and tell you honestly which arrangement fits — including when the answer is that you do not need one.
03Covered
Smart-home and audio-visual systems, IT support and maintenance, cloud services and file sharing, email, digital privacy, software consultation and instruction, backup and recovery, and security — with the continuing care of all of it, not merely the installation.
That continuing part is the point. Most technology is sold as an installation and then abandoned. A system that was correct on the day it was commissioned drifts out of date, backups fail silently, equipment falls out of support, and nobody notices until it matters. Concierge clients are maintained continuously, which is why their technology tends to be uneventful.
04Questions
We look at what you have, what you use it for, and what would hurt if it failed. You get an honest view of which arrangement fits — including when the answer is that you would be better off calling us occasionally instead. It costs nothing and commits you to nothing.
The arrangement exists so that you do not weigh up whether a call is worth making. If usage moved far beyond what we had scoped we would raise it with you directly rather than issue an unexpected invoice.
The fee covers our time and attention. Hardware, parts and third-party subscriptions are purchased by you — we specify what to buy, configure it, and make sure you are not buying the wrong thing.
Both. A great deal is faster done remotely, and we come to you when the problem is physical or when being in the room is simply better. We are in Kensington and cover west and central London on site.
Because the work is annual in character — planning, maintenance and looking after things properly over time rather than reacting month to month. Billing is on an annual basis.
Tell us. We would rather restructure the arrangement than hold a client who feels they are paying for something they do not use.
No obligation, and a straight answer on whether the arrangement is right for you. Call 020 7477 2151 or send us the details.