Services / Email & cloud
Email and hosting from people who answer the phone
We host email and websites on our own rock-solid servers, and we set up the cloud and file-sharing services that hold a modern business together. When something breaks, the people you ring are the people who can fix it.
01Why it matters
Email is the master key
Whoever controls your email address controls almost everything else you own online.
Every account you have can be reset through it. Every client you have judges you by it. And when it stops, so does the business — which is why it is worth more attention than it usually gets.
The two things that go wrong are ownership and support. Ownership: a great many businesses discover during a dispute that their domain and their mailboxes are registered to a supplier rather than to them. Support: when a large provider's mail queue backs up, there is nobody to ring.
We resolve both. The domain is registered to you, the accounts are yours, and support is a telephone call rather than a web form.
02What we provide
The services
- Business email — mailboxes on your own domain, working properly on Mac, Windows, iPhone and Android
- Deliverability — the authentication records that stop your mail landing in other people's spam folders and stop others impersonating you
- Website hosting — sites hosted on our servers and looked after, including certificates and renewals nobody remembers
- Domains — registered in your name, with the renewals watched
- Cloud file sharing — shared files that work across Mac and Windows, with sensible permissions
- Backup — of mail and files, held so a mistake or an attack cannot remove both copies
- Migrations — moving from another provider with the mail history intact and no gap in service
If you are already on Microsoft 365 or Google Workspace and it suits you, we will happily support that instead. The point is that it works, not that it is ours.
03Questions
Common questions about email and hosting
Can you move our existing email without losing anything?
Yes. Migrations are routine — the mail history, folders and calendars come across, and we plan the switch so nothing is lost in the gap. It is the sort of thing that should be dull, and with preparation it is.
Do we own our domain name?
With us, always. If you are with another supplier it is worth verifying, and we will check it for you at no charge. Discovering that your domain is registered to a former supplier during a dispute with them is an expensive position to be in.
Our emails keep going to clients' spam folders. Can you fix that?
Usually, yes. It is nearly always missing or wrong authentication records for your domain — the settings that tell the receiving mail server your messages are genuinely from you. It is a fixable configuration problem, not bad luck.
Should we use Microsoft 365, Google Workspace, or your hosting?
It depends on what you already use and who else has to work with your files. We will give you a straight recommendation for your situation, including when the answer is one of the big platforms rather than us.
Do you build websites as well as host them?
Hosting and looking after sites is the service. Tell us what you need and we will say honestly whether it is something we should do or something you want a designer for.
Tell us what you are running now
Who hosts your email, who registered your domain, and what annoys you about it. We will tell you what is worth changing.