Services
Everything technical, looked after
Most clients take the Technology Concierge and stop thinking about any of it. The rest of this is what that covers, and what we do for clients who would rather engage us job by job.
01What we do
The disciplines
- 01Technology ConciergeThe whole estate looked after continuously for one annual fee — support, maintenance, backup, privacy, instruction. Most clients start here.
- 02IT support for business & homeDay-to-day support and maintenance: file servers, email, web and network services, monitored and looked after, on site or remotely.
- 03Digital privacy & securityBest-in-class systems applied proportionately to your circumstances, not a fear-driven sales pitch.
- 04Networks, Wi-Fi & installationsNew home and office networks, upgrades to existing ones, and coverage that reaches the room you actually sit in.
- 05Email, cloud & hostingEmail, file sharing, backup and website hosting on our own servers, run by the same people who answer the phone.
- 06Apple Mac repairs & upgradesA fully equipped workshop for screens, batteries, keyboards, logic boards, storage and memory — including models Apple no longer services.
- 07Data recoveryFailed drives, dead Macs, corrupted memory cards and deleted work. Free initial diagnostic before you commit to anything.
02Instruction
One-to-one instruction
Not every problem is a fault. Often the equipment is working exactly as designed and nobody has ever set out how it is meant to be used.
We run one-to-one sessions at your desk or ours, on whatever you want to cover: migrating to a new machine, understanding iCloud, getting photographs off a phone and somewhere safe, restructuring email, or recognising a fraudulent message.
There is no set syllabus. You decide the subject and we cover it to the depth you want.
03How we charge
By the job, or by the year
The Technology Concierge is an annual arrangement covering everything, and it is what most of our clients are on — see Technology Concierge for the three levels.
Work outside an arrangement is quoted per job, with the price agreed before we begin. Where a repair would cost more than the machine is worth, we say so.
Not sure which applies?
Describe the situation and we will tell you which discipline it falls under, or whether it is something we should not be charging you for at all.