Services / Repairs
Mac repairs, in our own workshop
We service and upgrade Apple computers in our own London workshop — screens, batteries, keyboards, logic boards, storage and memory, across every generation of MacBook, MacBook Air, MacBook Pro, iMac, Mac mini and Mac Pro, including models Apple no longer services.
01What we fix
Most things, most generations
We have a fully equipped workshop and can carry out any kind of repair to computers, storage devices and other equipment.
The usual arrivals are these:
- Screens — cracked panels, dead pixels, backlight failures, hinge and lid damage
- Batteries — swelling, sudden shutdowns, machines that only run on mains, trackpads pushed up from underneath
- Keyboards and trackpads — stuck or repeating keys, butterfly-keyboard failures, dead trackpads
- Liquid damage — the sooner it arrives the better the odds, so bring it in rather than trying to dry it out
- Logic boards — no power, no display, charging faults, and the intermittent problems that get diagnosed as "needs a new machine"
- Storage — failed drives, upgrades from spinning disks to SSDs, and moving everything across so it looks exactly as it did
- Memory and upgrades — where the design allows it, more memory is still the cheapest way to make an older Mac feel new
- Fans, thermals and noise — machines running hot, loud, or throttling under load
The list reflects what arrives most often rather than the limit of what we take on.
02Why independent matters
Apple has a policy. We have a workshop.
Apple classifies products as vintage roughly five years after they stop selling them, and obsolete at around seven. After that, its own stores and authorised providers will generally not service the machine at all, regardless of how simple the fault is.
We are an independent workshop, so age is not a rule for us — it is a practical question: do the parts still exist, and is the repair worth what it costs? We can also work at component level on a board rather than replacing the whole board, and we can fit a part Apple would decline to fit.
One caveat worth stating plainly: work carried out by an independent repairer can affect an existing Apple warranty or AppleCare cover. If your machine is still covered, we will tell you so and suggest you use that cover first. We would rather lose the job than cost you a warranty.
03The process
What actually happens
- 01
Bring it in or call first
A call on 020 7477 2151 usually saves a wasted journey, particularly for an iMac. Give us the model and the behaviour.
- 02
Diagnosis
We find the real fault. A Mac that will not start has perhaps a dozen plausible causes, and guessing is how people end up paying for parts they did not need.
- 03
A price, before any work
You are told what is wrong, what the repair costs, and how long it should take. Nothing is done until you say go.
- 04
Repair and return
We do the work, test the machine properly, and explain in plain English what failed and whether it is likely to happen again.
04Models
What comes through the door
- Laptops
- MacBook, MacBook Air and MacBook Pro — Intel and Apple silicon, all generations
- Desktops
- iMac, iMac Pro, Mac mini, Mac Studio and Mac Pro
- Older machines
- Vintage and obsolete models Apple will no longer service
- Windows
- PC laptops and desktops — we are not precious about it
- Storage
- External drives, RAID boxes and NAS units
- Where
- 294 Kensington High Street, London W14 8NZ
05Questions
Common questions about Mac repairs
How much does a Mac repair cost?
It depends entirely on the fault and the model, so anyone quoting a figure before looking at your machine is guessing. What we can promise is that you get a price before any work starts, and an honest view on whether the repair is worth doing at all.
How long will it take?
Some faults are same-day, others wait on a part. We give you a realistic timescale when we quote, and we tell you if that changes rather than letting you wonder.
Will I lose my data?
Not through us in the ordinary course of a repair. Where the fault is the storage itself the job becomes data recovery, and we will say so before doing anything that could reduce what is recoverable. Back up first if the machine still permits it.
Apple told me my Mac is vintage or obsolete. Is it repairable?
Very often, yes. Apple's vintage and obsolete classifications are about how long Apple chooses to support a product, not about whether a machine can be fixed. We repair plenty of Macs that Apple has stopped touching.
Do you repair iPhones and iPads?
Send us the model and the fault and we will tell you whether we can take it on.
Does an independent repair void my Apple warranty?
It can affect Apple warranty or AppleCare cover, which is why we ask whether your machine is still covered before we quote. If it is, we will usually tell you to use that cover first.
Is it worth repairing or should I just buy a new Mac?
Sometimes it genuinely is not worth it, and we will tell you so — including when that means we do not get the work. A rough rule: if the repair costs more than half of what the machine is worth used, think hard. We will give you the numbers to think with.
Tell us the model and the symptom
That is normally enough for us to say whether the fault sounds straightforward, serious, or not worth the outlay.